CAAP-GÎM
Our assistance makes a difference!

VALUES AND INTERVENTION PHILOSOPHY

 

The CAAP-GÎM places its clientele at the centre of its concerns. This philosophy implies the commitment of all the personnel for the continuous improvement of the quality of services offered.

 

  • The CAAP-GÎM treats all individuals with consideration, respect and integrity, without discrimination.

 

  • The CAAP-GÎM offers reliable, quality services. It acts rapidly to assist individuals who experience difficulties with the services offered by Health and Social Services.

 

  • The CAAP-GÎM welcomes the individual with courtesy and provides him or her with clear and precise information using simple language.

 

  • The CAAP-GÎM has, available for its clients, competent personnel who show respect and who know how to listen to an individual’s needs.

 

  • The CAAP-GÎM offers easily accessible and fast services.
    All services are free and confidential.

 

  • The CAAP-GÎM uses a facilitating approach that encourages the individual to be an active participant throughout their complaint process.

 

  • The CAAP-GÎM works through open, transparent and trusting relationships with individuals and organizations who seek the same goals.