Our assistance makes a difference!



The CAAP-GÎM places its clientele at the centre of its concerns. This philosophy implies the commitment of all the personnel for the continuous improvement of the quality of services offered.


  • The CAAP-GÎM treats all individuals with consideration, respect and integrity, without discrimination.


  • The CAAP-GÎM offers reliable, quality services. It acts rapidly to assist individuals who experience difficulties with the services offered by Health and Social Services.


  • The CAAP-GÎM welcomes the individual with courtesy and provides him or her with clear and precise information using simple language.


  • The CAAP-GÎM has, available for its clients, competent personnel who show respect and who know how to listen to an individual’s needs.


  • The CAAP-GÎM offers easily accessible and fast services.
    All services are free and confidential.


  • The CAAP-GÎM uses a facilitating approach that encourages the individual to be an active participant throughout their complaint process.


  • The CAAP-GÎM works through open, transparent and trusting relationships with individuals and organizations who seek the same goals.